Of the ground rules listed in Critical Concept 7.1, which three do you think are most important for a team to adopt, and why? -

Choose 1 of the following questions for your discussion:

1. Of the ground rules listed in Critical Concept 7.1, which three do you think are most important for a team to adopt, and why? When choosing the rules, consider your past experiences working with a team or a decision-making group.

2. If you were the team leader of the group described in the following case study, how would you refocus and remotivate the team toward achieving the improvement goal? When members were recruited for the improvement project, they were told that the team’s work would be additional to their regular work responsibilities but that they had to treat team activities as a high priority. They were expected to complete team assignments on time and were required to attend meetings. Despite being aware of these clear expectations, by the third week of the project, team members started arriving late to meetings, making excuses for not having completed their assigned tasks, and neglecting to return the leader’s phone calls.

3. Read the description of the wrong-site surgery event in Critical Concept 8.2 and the root causes identified by the team who conducted the RCA. Conduct a literature review and Internet search for risk reduction strategies aimed at preventing wrong-site surgeries. Which of these strategies would help prevent a similar event from occurring at the hospital described in Critical Concept 8.2?

4. How do your healthcare providers (e.g., hospital, emergency department, personal physician) keep you safe from being harmed by the effects of healthcare services? What could your providers do better to keep you safe?